Today, for both brands and retailers, optimising the returns process is critical to retaining customers — and acquiring new ones.
Join BoF’s Alice Gividen, consumer psychologist Kate Nightingale and Andrew Pease of Happy Returns as they discuss shifting consumer expectations of returns, unlocking growth and reducing waste.
Andrew Pease, Senior Director of Growth, Paypal
Kate Nightingale, Head Consumer Psychologist and Founder, Humanising Brands
in conversation with Alice Gividen
This BoF LIVE event is brought to you in partnership with Happy Returns, a leading software and reverse logistics company by Paypal. Happy Returns' expansive network of 5,000+ Return Bars allows shoppers to easily return items without printing or packaging and have refunds or exchanges initiated immediately — all while saving merchants up to 40% on return shipping. Learn more at happyreturns.com
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